Q1. What do I need to send to be on Artisan Anglais or Artisan Anglais?

A1. We ask you to read the Terms and Conditions please and then send us the details on the advertising submission form. If you have a UK number only, you need to provide that and also be aware that if you are based here in France, the UK number may not be sufficient and if you are based in England but most of your work is here in France, then it's possible that you aren't working legally here. If you are in the process of registering in France, please tell us which office and if the Siret number is 'en cours', we will put that on the site.

Q2. How do I send you a graphic or photo?

A2. Firstly, please do not embed photos or graphics in your documents. There is the facility to upload your photos on the submission form. If you prefer to send us your photos or logo by Email or if you already have an advert and want to change your graphics or add a photo, make sure it is a gif or jpeg if possible and we will compress it if needed. If the graphic is already on your computer, attach it to an Email. To do this, identify where the image is - downloaded pictures normally save to My Pictures in the My Documents folder on your computer. In the new Email, select Insert or Attach from the toolbar at the top of the screen, select File and wait for the Insert File box to appear. Scroll through the directories until you find the photo, changing directories to get to it. Click on the graphic or photo, select Insert and it will automatically attach itself to the Email. Make sure you tell us which advert the graphic is for - your name, area and trade will be sufficient.

Q3. What if I already have my own website or if I would like to have my own website?

A3. If you have your own website, we can provide a link directly from your page to your website so that customers can see all that you are offering. We open your website in a new window so that customers can also find their way back to this site if, for instance, they want to check your Siret number. However we only allow this if the link is reciprocated ie we link to you and you link back to Artisan Anglais (see HERE for details) If you decide that you want your own website and would like us to buy your domain name, design, set up, host and maintain it for a year, our fee for a simple website is 200 Euros and details are on this website (see HERE for details)  After the year, you can DIY or ask us to continue at an agreed rate (currently 160 Euros or a set fee for every change, whichever you prefer) You don't have to be advertising with us to take advantage of this offer.

Q4. I'm not registered but would like to go on your site to be found by customers

A4. If you are not registered and have no intention of registering, we cannot accept your advert on either Artisan Anglais or Artisan Anglais. Customers need to know that you are working legally, not just for the quality of work, the insurance issue and the lower rate of TVA, but because it is a serious offence in France to be working 'on the black' and the artisan working illegally AND the customer are punished for it. The new regulations introduced in January 2004 also mean that customers cannot claim for the cost of your work against Capital Gains Tax if you are not registered. We always check Siret numbers and refuse anyone who isn't legally registered unless they are in the process of registering.

Q5. How do I know that Artisan Anglais will advertise the websites properly?

A5. Artisan Anglais has paid for ongoing adverts in French News, in Living France magazine, on the 1st-for-French Property website and on the French Property News website under four different sections - this can be verified by the publications' classified sections. There are adverts and links on various expatriate sites on the Internet and submissions are made to the main search engines regularly. We also have a Google sponsored advertisement. Artisan Anglais is being advertised in the Professional Services section of French News. The last check in November 2005 showed that we have approximately 58,000 visitors a year, that's over 1,000 every week and our search engine ratings are very high.

Q6. What if I don't have a credit card or would prefer to pay by cheque?

A6. Just submit your advert in the usual way and when you have submitted it, you will be directed to the Artisan Anglais WorldPay payment page. There is a box at the bottom of the page saying CANCEL. Click cancel and it will still submit your advert but direct you to a page which allows you to tell us that you are sending a cheque and would like an address.

Q7. Whatever I do, I can't get the advertising page to work - either I can't see it or it won't work. How am I going to get my advert onto the website?

A7. There have been quite a few problems with the FireFox browser and some other older browsers. If you experience this, you can submit your details manually by clicking HERE  However, if you are on a dial-up modem, you may need to give the page time to load.

Q8. OK, so I have decided to register at the Chambre de Metiers - how do I do it?

A8. Your first step is to find out where your Chambre de Metiers is. There is a list on this website - click here to access the page. They will guide you through the process.